3999bet Privacy Policy

1. Introduction and Applicability

3999bet is an online gaming and betting platform that serves users in Bangladesh. We need certain personal information from users to operate our services. That information is collected, processed, and stored only in the manner described in this policy.

This policy applies to the following individuals:

• All registered members of 3999bet.
• Anyone who visits our website or app, even without registering.
• Those who contact us via live chat or email.

Please note that all 3999bet services are for persons aged 21 and above only. We do not knowingly collect information from minors.

2. What Information We Collect

3999bet collects two types of information — information you provide directly and information collected automatically.

2.1 Information You Provide Directly

Information you give when opening an account, making a deposit, or requesting support:

• Full name and date of birth.
• Email address and mobile number.
• bKash, Nagad, Rocket, or Upay account details (for transaction verification).
• Details of documents submitted for identity verification.

2.2 Automatically Collected Information

Certain information is automatically logged when you use the 3999bet platform:

• IP address and device type.
• Browser version and operating system.
• Logs of which pages were viewed on the platform and for how long.
• Transaction history and gaming activity records.
• Information collected through cookies and similar tracking technologies.

3. Purpose of Using Information

Collected information is used only for specific purposes. Those purposes are detailed below:

3.1 Service Operation

Your information is needed to create and maintain your account, process deposits and withdrawals, provide uninterrupted gaming services, and manage the VIP programme.

3.2 Identity Verification and Security

Each user's identity is verified to ensure the security of the 3999bet platform. This includes age confirmation (applicable for 21+), fraud prevention, and detection of multiple accounts.

3.3 Customer Support

Your account information needs to be accessed to resolve your issues through 24/7 live chat and email support.

3.4 Responsible Gaming

We follow our responsible gaming policy. Monitoring user gaming behaviour to identify excessive or harmful gaming tendencies and providing support when needed is part of our responsibility.

3.5 Legal Compliance

Your information may be used for record-keeping and reporting activities required to comply with applicable laws and regulations.

4. Sharing Information with Third Parties

3999bet never sells your personal information or transfers it to third parties for marketing purposes. However, limited sharing may occur in the following cases:

• Payment processors: The minimum necessary information is provided to complete transactions through bKash, Nagad, Rocket, and Upay.
• Technology service providers: Technology partners who work to operate the platform are bound by strict confidentiality agreements.
• Game studios: Game providers such as Evolution, Pragmatic Play, JILI, and Spribe receive only the information needed to run gaming sessions.
• Legal authorities: Providing information to the relevant authorities in response to a valid legal order or investigation is our legal obligation.

Your information is not shared with any third party except in the situations mentioned above.

5. Methods of Data Protection

3999bet takes modern technical and administrative measures to ensure the security of your information.

5.1 Technical Protection

• SSL (Secure Socket Layer) encryption: Industry-standard encryption is used for every data transfer.
• Multiple layers of firewalls are active to protect the database.
• Regular security audits and vulnerability assessments are conducted.
• OTP-based two-factor authentication.

5.2 Administrative Protection

• Only authorised staff can access your information, and every access is logged.
• Regular data protection training is provided to staff.
• A specific emergency response plan is in place for data security breaches.

6. Cookies and Tracking Technologies

The 3999bet website and app use cookies and similar tracking technologies. Cookies are small text files stored in your browser or device.

6.1 Use of Cookies

• Essential cookies: Required for maintaining your login status, session management, and core service operation.
• Functional cookies: For remembering your preferred language, display settings, and account preferences.
• Analytics cookies: To understand which sections of the website are used most.

6.2 Cookie Control

You can disable cookies from your browser settings. Please note, however, that disabling essential cookies may prevent some core functions of the platform from working properly.

7. Data Retention Period

3999bet does not retain any information beyond what is necessary. However, information needs to be kept in the following situations:

• Complete information is retained for the duration that an account remains active.
• Even after an account is closed, certain transaction records are retained for a set period due to legal obligations.
• In the context of a fraud investigation, relevant information may be retained until the investigation is concluded.
• Information required for resolving a legal dispute is kept until the dispute is resolved.

8. User Rights

You have certain fundamental rights over your own information that 3999bet respects:

8.1 Right to Access Information

You have the right to know what information we hold about you. Upon request, we can provide details of the information stored about you.

8.2 Right to Correct Information

If there is incorrect or incomplete information in your account, you can request a correction. This can be done through account settings or by contacting live chat.

8.3 Right to Close Account

You may close your 3999bet account if you wish. However, information falling under legal obligations may be retained for a set period.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive our promotional emails or messages, you can unsubscribe through account settings or via customer support.

9. Changes to the Privacy Policy

3999bet reserves the right to update this privacy policy from time to time. Changes may be made due to service improvements, addition of new technologies, or legal changes.

If any significant changes are made, we will notify you by publishing a notice on the website or sending a notification to your registered email. Continued use of the platform after the updated policy is published will be considered as your agreement to the new policy. We therefore recommend reviewing this page regularly.

If you have questions about any aspect of this policy, you can visit our FAQ section, where answers to common questions are provided.

10. Contact Us

If you have any questions, complaints, or requests to access information regarding this privacy policy, please contact us: